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|| Welcome to IMPROVE || English Language Teaching Centre (ELTC)
Duration: 1 hour
LMS: Schoology
Access Code: VXR5-3F8F-V2NJ2
Pre-requisites: The course is designed for receptionists and personal assistants
Instructor email: eltmeltc@gmail.com
Course Description
Course Description
This course, specially designed for receptionists and personal assistants, introduces participants to the English language skills required to communicate effectively on the telephone at the workplace. The course participants are introduced to and given practice in using various language functions for specific situations when on the telephone.
Learning Outcomes
Learning Outcomes
On successful completion of this course, participants should be able to do the following during a telephone conversation:
greet and introduce themselves
make enquiries and ask for clarification
take down message
end the conversation politely
Delivery
Delivery
This course will be delivered using Schoology. In order to access Schoology, you must first have a Schoology account. If you have an account, you can login to your account via this link and enter the access code. If you do not have an account, you can register via this link and enter the access code. The access code is VXR5-3F8F-V2NJ2. For any queries, please contact the course instructor at this email: eltmeltc@gmail.com
Recognition
Recognition
Tier I Bronze Badge: TPACK - Content
100 Points
An e-certificate
Note: Upon course completion, your achievements will be recorded in your IMPROVE Educator profile at the end of every month. The due date for course completion is on the 15th day of each month. If you complete the course after this date, your achievements will be recorded at the end of the following month.
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